Returns & Exchange
WHAT IS YOUR REFUND AND EXCHANGE POLICY?
All goods sold are non-refundable or exchangeable, unless it is due to faulty item or wrong item received. Refunds, returns and exchanges are not allowed for change of mind.
Faulty item does not cover scratches, damage caused by accident, abuse, neglect, improper use or storage of the product, unauthorised modifications, or normal wear and tear.
THE ITEM I HAVE RECEIVED IS FAULTY OR WRONG ITEM. WHAT DO I DO?
If the item received is faulty / damaged / wrong item upon delivery, please contact us no later than seven (7) business days since the day item was received.
You can reach us on Instagram (@blanche_jewellery) or email (firstname.lastname@example.org ) and our team will speak to you on process for returning the item(s) either for a refund or an exchange.
Here's our guide
Step 1: Take a close-up photo of the faulty or damaged jewellery;
Step 2: Please ensure the item returned to us is in the same condition exactly as you received;
Step 3: Ship the item to the given address.
Note: We recommend to use the most cost-effective trackable shipping service as we shall not be responsible for any lost parcels, hence using a courier service that provides tracking is strongly recommended. The cost of the return and exchange parcel will be borne by us, provided the item is faulty or damaged upon delivery through no fault of your own.
Step 4: If you opt for a refund, it will be issued to you via the original payment method or to your bank account within 3 business days upon receiving the returned items. Please note that refund will not include shipping costs. On the other hand, if you opt for an exchange, it will take 3-5 business days for us to process and ship out the exchanged item.
WILL I BE CHARGED FOR FREIGHT WHEN RETURNING MY ITEMS?
Freight charges will be borne by us provided that: -
- the items are faulty or damaged upon delivery; and / or
- Wrong item is received
HOW LONG WILL IT TAKE TO PROCESS MY REFUND OR SEND OUT THE EXCHANGE ITEM?
Once we have received the returned items, your refund or the exchange items will be processed or send out within 3 -5 business days. We will notify you once we have processed your refund or sent out the exchange item.
WHAT HAPPEN IF THE PARCEL WENT MISSING, DELAYED OR DAMAGED IN TRANSIT?
BLANCHE shall under no circumstances be liable for any damage incurred to goods, delayed in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note that if you have a non-delivery arrangement with the courier company, we are not liable for the loss, damage or destruction to the goods. It is the responsibility of the customer to make sure the package is delivered to the correct address and signed for by the customer. It is the customer's personal custody once it has left our premises.
However, we will try our best to help contact the courier company and come up with the best solution.